Overview

Can you commit of 20 – 40 scheduled hours a week (including weekends) and type at least 65 WPM with above 97% accuracy? If so, this Live Chat Agent job may be the perfect fit for you.

The Chat Shop is looking for remote Live Chat Agents in United States.

The Chat Shop is looking for a skilled, resourceful, and resilient live chat agent to provide top-notch service to some of our clients. Lead generation, driving to sales and customer service are all important parts of this role, so if you have a confident and outgoing demeanor with a passion for exceptional service, then you’ll thrive with us!

Our ideal candidate is able to stay calm and focused in high-pressure situations. You will interact directly with customers to answer questions, solve problems, generate sales and leads, and maintain our company’s and client’s reputation for high-quality service. So, you must be resourceful, confident and take initiative!

You’ll be handling multiple concurrent chats while maintaining an average response time of 40 seconds.

You may view the full job description here.

About You

You are fluent or Native English Speaking – able to speak English at an idiomatic level with outstanding sentence structure, spelling and grammar.
You can type at least 65 words per minute, with above 97% accuracy.
You have previous experience in customer service, sales and/or lead generation.
You have previous experience in working towards KPIs.
You are open to constructive feedback and are able to take action.
You are timely and responsive.
You are able to multi-task and keep everything organised.
You are resourceful, reliable and adaptable.
You are calm and professional under pressure.
You are open to direct, constructive feedback and are able to take action. You don’t take feedback personally!
You adopt our company values and can adapt to change easily.
You are based in the US and can demonstrate your residency in one of our hireable states: Georgia, Texas, Florida or Tennessee.
You are a team player – flexibility, adaptability and a desire to succeed are a must!

Note: There are also remote Live Chat jobs available for Georgia, Texas, Florida and the United Kingdom.