Overview

Remote (Global) or Yerevan, Armenia

The Role

CodeSignal is seeking a Remote Customer Support Specialist who is passionate about providing exceptional support for our clients! You will be a critical part of providing support to customer segments across multiple channels.

You are technology savvy and hands-on in problem-solving and issue resolution. You can identify patterns in support issues to help our product improve over time.

Employment Options

*Full-Time

The Company

CodeSignal is the leading technical interview solution, helping the world #GoBeyondResumes to hire high-quality and diverse technical talent. Talent Acquisition teams and engineering leaders use CodeSignal’s skills evaluation frameworks to tap into underrepresented pools of candidates, save valuable engineering resources, increase speed-to-hire, and increase candidate pipeline yield.

Founded in 2015, CodeSignal is trusted by innovative tech firms, financial services institutions, and the largest enterprises including Robinhood, Instacart, Uber, Netflix, Zoom, Facebook, Pinterest, Block, and Capital One.

Our Values

  • Be helpful and empathetic. We believe that empathy is the foundation of building a great team, product, and service. We look at things from our users’ perspective, and we always treat our users and each other with trust and respect.
  • Take ownership. All of us are on this ship together. When you see a problem to fix or an area to improve, do it!
  • Move quickly and make mistakes. We’re not afraid to take risks. Be bold and try things; it’s better to validate an idea quickly than to fall behind chasing perfection.
  • Have a point of view and embrace debate. We value getting things right and don’t stand on hierarchy. If you have an opinion, speak up, and you’ll be heard.

Day-to-Day 

  • Provide our customers excellent and consistent service across all support channels, primarily live chat and ticketing
  • Mediate tense situations through consultation and active listening
  • Stay on top of product knowledge and changes to ensure proper knowledge base and support templates
  • Communicate customer issues and needs cross-functionally, helping to translate them into product or solution requirements
  • Maintain key customer success metrics

Qualifications

  • Proven experience in a customer success or customer support role (preferably with B2B or SaaS)
  • A customer-first attitude
  • Ability to independently troubleshoot client issues with strong technical knowledge
  • Ability to effectively identify severe issues and escalate them properly
  • A collaborative, helpful, and empathetic team player who is easily able to form strong relationships
  • Ability to remain focused and flexible during rapid growth
  • Excellent written and verbal communication skills
  • Providing TOEFL or IELTS results is a plus
  • Excited about joining a fast-paced startup

Why You’ll Love It Here

  • 💰 Competitive salaries based on local market and 401k match
  • 🩺  Medical, dental, and vision insurance
  • 🥳  Team activities and get-togethers to connect with your fellow Signalites
  • 🏝  Unlimited PTO and remote-first work policy
  • 📚  Continuous learning with educational reimbursements provided
  • 💻   Hardware is provided such as laptop, mouse, keyboard, headset, and company swag
  • 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company